Common questions.

The Schedule of Terms in force when you join is fixed for twelve months from that date. Production pricing may change after the charter closes; your rate does not change during your charter window.

Yes. Tier changes are by request and take effect from the next billing period. Downgrades respect any entitlements your existing engagements depend on — if a feature is in use, the platform tells you what would be affected before you confirm.

Only on engagements that pass through the platform lifecycle (request → hold → quote → contract → invoice → settlement). The fee rate depends on origin: bring-your-own engagements pay a small administrative rate (1–3%); marketplace-sourced engagements pay a higher rate (3.5–6%) capped per engagement.

No. Monthly is the default. Yearly billing, where offered, is ten months of the monthly rate. You can switch annual ↔ monthly at any tier change, effective from the next billing period.

Reviewed-access workspaces are zero-billed during the founding period. Production billing turns on only after that period closes. Members receive 30 days' notice before any first charge.

PUBLIC — search-indexed folio anyone can find. PRIVATE_LISTING (new default for represented artists) — visible inside the platform to verified presenters and partner agencies, not SEO-indexed. STEALTH — visible only to the artist's agency workspace and explicitly-invited presenters. WORKSPACE_PRIVATE — engagements never leave the workspace; profile invisible to every directory surface.

PRIVATE_LISTING — matching the market norm (Askonas Holt, IMG Artists, Intermusica) where rosters aren't publicly listed by default. You can change to PUBLIC any time from /dashboard/artist/profile.

Yes — if they're signed in and verified. /api/request-hold accepts holds against PUBLIC and PRIVATE_LISTING artists. STEALTH and WORKSPACE_PRIVATE artists are addressable only through workspace-internal flows with explicit ownership checks.

Only if your visibility is PUBLIC. PRIVATE_LISTING, STEALTH, and WORKSPACE_PRIVATE all 404 on the anonymous /artists/[slug] page and stay out of the sitemap.

The platform applies a default three-tier policy (>90 days / 30–90 days / <30 days from the engagement date) unless your Contract overrides it. See the cancellation policy guide in the help centre for the full sequence and force-majeure handling.

Disputes route through /admin/disputes with the platform owning the audit trail. Each dispute carries a stage (intake → review → resolution → close-out), an assigned admin, and a written resolution. Resolutions can be refunds, write-offs, partial settlements, or mediation outcomes — all logged.

Core subprocessors include Neon (Postgres), Vercel (hosting + Blob storage), Resend (email), payment-provider integrations where configured, and Sentry (optional error monitoring). Engagement settlement is recorded manually during the founding period. Each provider is scoped on /security under Subprocessors; the full integration table is at /integrations.

Life of the workspace + 7 years after closure (tax/legal). Documents in the vault: as long as the workspace exists, owner can delete on demand. Auth events: 12 months. Health probes: no PII, retained at platform's discretion.

Yes. /dashboard/reports surfaces 20+ CSV exports across requests, bookings, quotes, contracts, invoices, settlements, collections, disputes, roster, and activity. Each export is tenant-scoped server-side. CAN_EXPORT_REPORTS entitlement required.

No. Kalinklo is engagement infrastructure that sits underneath agency workflow — proposals, e-sign, deposits, approvals, reporting. We respect existing representation agreements; requests for represented artists route through the agency. Branded portal configuration lets agencies keep the public-facing relationship.

We charge software, not commission. Bring-your-own engagements carry a small administrative rate (1–3%); marketplace-sourced engagements carry a higher rate (3.5–6%) capped per engagement. Full pricing on /pricing.

You do. Export at any plan via /dashboard/reports. We do not sell or share contact data, and we never custody payment funds without a contract that says so.

Cancellations, disputes, and refunds touch human decisions — the platform records the audit trail, you (or your counsel) decide the outcome. Money moves only on explicit, approved action.