Answers, before you begin.

Yes. Approved Verified Artists have a free profile, calendar visibility and inbound requests. Artist Pro is a planned upgrade; direct representation is a separate, selective relationship.

Your organization’s trial dates and included tools are confirmed during setup. Access can become read-only and then restricted after the trial and grace period. Confirm your plan and billing before the end date. Free Verified Artist access is separate from an organization trial.

Use the options shown on the Sign in page: an email sign-in link, Google, or an access code supplied to you, where enabled. You do not create a Kalinklo password. Use the email associated with your approved account or invitation.

English, Russian, Simplified Chinese, German, French, Japanese, Italian, Korean and Spanish. Choose a language in the page header. This changes the interface; it does not translate documents or messages written by your team.

The Pricing page shows the public offer. Your accepted order or subscription terms confirm the price, billing schedule and any agreed price protection. Review these terms before accepting.

Contact us to review your plan and timing. Where card checkout is switched on, an organization administrator can change plan in Settings → Billing: the new plan and its features apply once payment is confirmed, and one billing period is added after any time already paid, without proration. For organization plans paid offline, a different plan can be recorded only after the current paid period ends. We review the effect of downgrades; annual agreements follow their signed terms.

No. Subscription pays for software. Managed-service fees pay for human implementation work. Commission applies only where Kalinklo represents the artist directly. We do not add a generic tax to every engagement a workspace records.

Organization and Agency OS plans are billed monthly under the terms you accept. Where online checkout is switched on for your workspace you pay there; otherwise our office arranges payment with you directly. Artist Pro, once available, will be monthly. Enterprise agreements can set a different cadence in writing.

Only when you explicitly accept a subscription, a managed-service package, or a representation agreement. We never switch a workspace to paid billing silently at the end of a trial.

Public — the profile opens to signed-in, approved Kalinklo accounts and appears in their search, and the artist can share a free/busy availability link with anyone. Private listing — the same accounts can open the profile and send requests, with no public availability link; this is the default for every new artist. Stealth — visible only to the artist's Agency OS workspace and explicitly invited presenters. Workspace-private — the profile and its engagements stay inside the artist's own workspace and appear in no directory. At every level, a real artist's profile stays closed to anonymous visitors and search engines; the public directory shows only sample profiles.

Private listing, in line with the common agency practice of not publishing rosters by default. You can change the level at any time in your artist profile settings.

Yes, if they are signed in with an approved account and allowed to send requests for their organization. Hold requests are accepted for artists at Public and Private listing. Stealth and Workspace-private artists do not take open hold requests; they are reached only through their own agency or workspace, or by presenters they have invited.

No. A real artist's profile opens only for signed-in, approved Kalinklo accounts, whatever the visibility level, so search engines never see it, and it is left out of the sitemap. The public directory shows only sample profiles.

The platform applies a default three-tier policy (>90 days / 30–90 days / <30 days from the engagement date) unless your Contract overrides it. See the cancellation policy guide in the Help Center for the full sequence and force-majeure handling.

Open the dispute from the relevant engagement. The parties can provide context; authorized Kalinklo staff review the record, document an administrative resolution and handle an appeal through the dispute process. This does not replace the parties’ contract or legal rights.

Security lists the published subprocessors and their roles. The services used depend on your configuration; confirm the suppliers, processing regions and terms applicable to your workspace before enabling optional connections.

The published retention policy for engagement records is the life of the workspace plus 7 years after closure. These are published retention policies. Legal holds can suspend deletion. The authentication sweep is separate from business-record retention; a policy window is not proof that every record is deleted automatically.

Authorized users can download available workspace reports. Access and export scope depend on role, plan and workflow. Your own account-data export is in Settings; use Help if you need assistance.

The Integrations guide separates available workflows from planned or controlled connections. Review the relevant calendar, file, API or provider workflow and confirm its scope with the team before relying on it.

Kalinklo does not currently hold SOC 2 or ISO 27001 certification. The roadmap is not a certificate or an independent assurance report. A DPA template is a contractual review document, not certification of GDPR or HK PDPO compliance.

Yes. The DPA template can be downloaded right now from the Trust Center or the Security page — no request needed. To execute a countersigned copy for your organization, write to security@kalinklo.com.

Yes. The Trust Center & procurement packet — security practices, the subprocessor list, data retention windows, and the certification roadmap in one document — can be downloaded from the Trust Center.

Use the Security contact to arrange your review and request current evidence. Agree the scope and response timing with the team; the public guide is not an independent audit report.

No. Kalinklo is the operating system underneath the work — the production week, My Week for musicians, rosters, requests, holds, contracts, invoices, approvals, and records. We respect existing representation agreements; requests for represented artists go to their agency.

No. We charge software subscriptions and managed-service fees. Commission applies only where Kalinklo represents an artist directly, as Kalinklo Managed Artist. Full pricing is published on the Pricing page.

You control your account and workspace records, within your role’s permissions. Account exports are in Settings and authorized workspace exports are in Reports. Privacy explains processing, retention and how to make a data request.

Cancellations, disputes and refunds involve human decisions. Kalinklo records the work and supports administrative review under the platform rules. We do not give legal advice; contractual rights remain governed by the agreement and applicable law. Money moves only through an explicit, authorized action.