Help Center 16 guides
Find your next step.
Guides for the work behind the performance: setting up your workspace, running the week and managing an engagement.
Start with your role
See the tools and access path for your part of the work.
Browse the guides
Search titles and summaries, or choose a topic.
Getting started
Understand the workspaces, roles and steps to access.
For artists
Profiles, availability and the artist’s engagement workflow.
For agencies and managers
Roster management and the agency’s engagement workflow.
For presenters
Artist requests, season planning and engagement records.
For members
My Week, assignments, documents and confirmations.
Signing in
Sign-in options and help with account access.
Safety and trust
Verification, visibility and human approval.
Requests and holds
Follow a request from initial interest to the next agreed step.
Cancellations
Cancellation records, contract terms and counterparty review.
Disputes
Raise an issue, provide context and follow the review.
Billing
Software plans, billing and engagement invoices.
Help Center FAQ
Short answers about access, visibility and support.
Organization setup
Plan your workspace around your organization’s work.
Roster imports
Prepare roster data and review an import.
Moving to Kalinklo
Prepare existing records and agree the migration scope.
Moving from OPAS
Prepare an OPAS export for an agreed migration review.
Direct help
Need a hand?
Tell us your role, the page you are using and what you expected to happen. Support follows up by email; response timing depends on the request.