Before cancelling
Review the booking, signed contract and any agreed cancellation terms. Releasing a hold or declining a request is a different step; see Request and hold. Available booking actions depend on status and permissions.
This guide describes the platform's advisory assessment. It does not replace the agreement or determine legal liability. Contract-specific text requires review; Kalinklo does not infer a fee from free text. A structured fee rule, where recorded for the booking, can produce a calculation for the parties to review.
Default recommendations
When no contract-specific terms or structured rule apply, the assessment uses these timing bands:
- More than 90 days before: no cancellation fee is recommended; any collected deposit is proposed for refund and requires review.
- 30 to 90 days before: presenter cancellation proposes forfeiture of the collected deposit. Artist-side cancellation flags replacement or fee questions for review; it does not calculate an equivalent fee.
- 1 to 29 days before: presenter cancellation flags the cancellation fee for review and proposes deposit forfeiture if a deposit was collected. Artist-side cancellation flags replacement or fee questions for review.
- Day of or after: presenter cancellation proposes the full agreed fee, with any deposit applied to it. Artist non-performance requires review through the dispute process.
These are proposals, not automatic charges or refunds. The parties must check the applicable agreement.
Record and review the cancellation
Use the booking's cancellation action if available. Select a reason, explain it and acknowledge the advisory assessment. The system records the cancelling side from your authorized access. Review the resulting assessment on the booking.
Each authorized side can accept, dispute or waive the recommendation. Matching accept decisions confirm it; matching waivers waive it. A dispute or conflicting decisions mark it disputed. One person cannot decide for both sides. These decisions do not move money.
Unpaid receivable invoices are voided; invoices with collected money or settlement records are preserved for a manual refund decision. Signed contracts remain part of the record. Confirm any required payment or refund separately.
Force majeure and disagreement
Selecting force majeure produces a zero-fee and deposit-refund recommendation, subject to manual review. It does not establish that the event legally qualifies or issue a refund. Check the contract and record any agreed rescheduling separately.
If the classification or amount is disputed, follow the Dispute process. For payment records, see Billing.