Important. Kalinklo does not take sides. Kalinklo reviews the platform record, applies platform rules, and preserves the audit trail. It does not provide legal advice and is not a substitute for legal counsel where the parties need it.
When to open a dispute
A dispute is appropriate when:
- A cancellation fee is in disagreement
- A force-majeure classification is contested
- One side believes the other did not perform as contracted (delivery, programme, rider items)
- A settlement amount is off
- Conduct of one party is alleged to breach the platform's terms
A dispute is not for ordinary disagreements that can be resolved by re-reading the Contract together. Open one only when good-faith conversation has not produced a resolution.
How to open one
From the Booking or Invoice in question, the action Open dispute captures:
- The subject of the dispute (cancellation, settlement, performance, conduct, other)
- A short factual statement — what happened, on what date
- Any supporting documents (Contract, riders, emails exported to PDF, photos of the venue, anything material)
- The outcome you are asking for (refund, partial refund, additional payment, written acknowledgement, no further action by either side)
The other party is notified the same minute. They may respond with their own statement and documents.
What the admin reviews
A Kalinklo admin reviews:
- The Contract and any signed riders
- The audit chain for the engagement (request, hold, quote, contract, invoice, settlement)
- Both parties' submitted statements and documents
- The cancellation policy (default or contract-specific) in force at the time of cancellation, if relevant
- The platform's own records of message threads (only the messages each party authored — not internal notes of the other side)
Admin review is impartial. The admin does not advocate for either party — they apply the Contract and the platform's policies.
Resolution options
The admin issues a written resolution that may include:
- Upholding the original outcome. The dispute is closed without change.
- Adjusting the settlement. An additional payment or refund is recorded as a positive or negative settlement entry, with an audit trail.
- Re-classifying a cancellation. Force-majeure status may be added or removed; cancellation tier may shift.
- Issuing a written acknowledgement. A neutral note added to the engagement chain.
- Suspending a workspace. Reserved for serious breaches of the platform's terms (fraud, harassment, repeated bad-faith disputes).
Either party may appeal the resolution within fourteen days. An appeal goes to a different admin.
Timeline
The platform commits to acknowledging a dispute within one business day. Resolution time varies with the complexity of the matter — straightforward cases are usually closed within five business days, complex cases involving substantial documentation may take up to thirty.
Disputes do not block other engagements in either workspace from proceeding.
What we will not do
- We will not take sides
- We will not adjudicate matters outside the platform's scope (e.g., personal disputes unrelated to the engagement)
- We will not disclose internal-only notes of one party to the other
- We will not impose a resolution that contradicts a Contract that was clearly written and signed by both parties
Where to next
- Cancellation policy — when cancellation triggers a dispute
- Safety and trust — verification, audit, and the boundaries
- Help Center FAQ — common questions